Distance Sales Contract

SELLER: ZR Education [Ticari unvanı eklenecek] · MERSIS: [MERSİS numarası eklenecek] · Tax office/No: [Vergi dairesi eklenecek] / [Vergi numarası eklenecek]

Address: [Adres eklenecek] · Email: destek@zreducation.com.tr · Phone: [Telefon eklenecek]

BUYER: the person who registers on the website and completes a purchase, using the name, email and (if any) phone number given at sign-up and checkout.

This contract sets out the parties' rights and obligations under Consumer Protection Law No. 6502 and the Distance Contracts Regulation for the sale and performance of the digital education service ordered by the BUYER electronically on the SELLER's website.

The service covers the lesson minutes, group lessons, AI tutor messages and course and exercise content of the selected plan (Basic, Premium, Pro). The plan contents, period (monthly/yearly) and total price including VAT are shown on the order page and in the pre-payment summary.

All prices are in Turkish lira (TRY). A plan is bought with a one-time payment for the selected period; it does not renew automatically and your card is never charged again without your own action.

The service is digital with no physical delivery; it is credited to your account after payment is confirmed and performance starts immediately.

Payment is taken by card with 3D Secure through the licensed payment institution PayTR. The SELLER does not see or store card details.

If payment is not approved, the order is not completed and the service is not credited.

After payment succeeds, the digital service is credited to the BUYER's account. Booked lessons are delivered in the live classroom on the platform at the lesson time. The BUYER must have the internet connection, browser and device needed.

The BUYER may withdraw from the contract within 14 days of its conclusion, without giving a reason and without penalty, provided performance of the service has not begun.

Under art. 15/1-ğ of the Distance Contracts Regulation, the right of withdrawal cannot be used for services performed instantly in electronic form or intangible goods delivered instantly, where the BUYER has consented to performance before the withdrawal period ends. The BUYER is informed of this and asked to consent at purchase.

If the BUYER has consented to performance starting, the value of the part already performed (used lesson minutes, completed lessons) is deducted and the rest is refunded; where the law allows, the price of a service already performed may not be refunded.

Notice of withdrawal is given in writing to destek@zreducation.com.tr or through the support/refund request in the account dashboard. See the Cancellation & Refund Policy for details.

Approved refunds are made within 14 days to the card used for payment, through PayTR. The time for the bank to show the credit depends on the BUYER's bank.

Before ordering, the BUYER confirms electronically that they have read and understood this contract and the preliminary information on the main characteristics and total price of the service.

The contract is concluded when payment is approved. If an order cannot be performed due to force majeure, the SELLER informs the BUYER and refunds the amount paid.

Within the monetary limits announced each year by the Ministry of Trade, Consumer Arbitration Committees and Consumer Courts at the BUYER's residence or the SELLER's location are competent for disputes arising from this contract.

By confirming the order, the BUYER accepts all terms of this contract.