Terms of Service

By creating an account or using EduWeb you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

EduWeb provides the marketplace, classroom and learning tools. Tutors are independent contractors, not employees of EduWeb.

You must be at least 16 years old, or use the platform with verifiable parental consent. You are responsible for the accuracy of your account information and for keeping your password confidential.

You may not share an account, impersonate another person or create accounts to evade a suspension. We may suspend or terminate accounts that violate these terms.

Bookings are requests until confirmed by the tutor. Once confirmed, both parties are expected to attend at the scheduled time.

Lesson minutes are deducted according to the plan in effect when a lesson is confirmed. Cancellation and rescheduling windows are set by each tutor and displayed before you book.

If a tutor fails to attend, report a no-show through the dashboard. Verified no-shows result in a lesson credit.

Students and tutors must not arrange lessons or payments outside the platform during an active relationship. This protects both parties and keeps payment protection available.

Subscriptions renew automatically until cancelled. Prices are shown in USD and may change with at least 30 days' notice before your next renewal.

Payments are processed by Stripe. You authorise us and our provider to charge your payment method on a recurring basis.

Refunds are available for unused subscription periods within 14 days of purchase, except where local law provides otherwise. Consumed lesson minutes and completed lessons are not refundable.

Chargebacks initiated without first contacting support may result in account suspension while the dispute is investigated.

Tutors must provide accurate qualifications, maintain professional conduct, arrive on time and follow our safety and safeguarding policies.

Tutors may not request personal contact details, off-platform payments, or engage in discriminatory, harassing or sexual conduct. Violations result in immediate removal.

Students must treat tutors with respect, attend lessons on time and use the platform for lawful learning purposes only.

Recording a lesson without the consent of the other participant is prohibited. Sharing lesson materials publicly or reselling them is prohibited.

EduWeb owns the platform, brand, course content and software. Tutors retain ownership of their profile content and grant us a licence to display it on the platform.

You retain ownership of messages, notes and submissions you create, and grant us a limited licence to store and process them to provide the service.

You may not attempt to access other users' data, probe or breach security measures, scrape the service, upload malware, or use the AI tutor to generate unlawful or harmful content.

We may rate-limit, suspend or terminate access to protect the service and its users.

EduWeb provides the platform 'as is'. We do not guarantee a specific learning outcome, exam score or tutor availability.

The AI tutor provides language practice, not professional advice. Verify important information independently.

To the maximum extent permitted by law, EduWeb is not liable for indirect, incidental or consequential damages. Our total liability for any claim is limited to the amount you paid in the three months before the claim.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or death and personal injury caused by negligence.

You may delete your account at any time. We may suspend or terminate access for material breaches of these terms, with notice where practicable.

Sections that by their nature should survive termination — including payment obligations, intellectual property and liability limits — survive.

These terms are governed by the laws of the Republic of Türkiye, without prejudice to mandatory consumer protections in your country of residence. Before formal proceedings, please contact support so we can try to resolve the issue.

We may update these terms from time to time. Material changes will be communicated by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.