Contact
We are here to help.
Questions about lessons, billing or your account? Our support team answers every message within one business day.
Log in to contact support
Support tickets are linked to your account so we can see your booking and payment history and resolve issues faster.
Prefer email? Write to support@eduweb.example
Response times
- Support tickets: under 24 hours
- Billing issues: under 1 business day
- Safety reports: prioritised immediately
Report a safety issue
If you feel unsafe in a lesson, end the call and open an urgent ticket. We review safety reports before anything else.