Questions, answered honestly.

No. The placement test is optional but recommended — it gives your tutor a starting point. You can book a trial lesson at any level.

Filter by accent, specialty, price and availability. Read reviews from verified students and watch the intro video. If you are unsure, book a 25-minute trial with two tutors and compare.

Your tutor assesses your speaking level, asks about your goals and runs a short sample lesson. You leave with a recommended plan. Trial lessons are free when the tutor offers them and you have not used one before.

A modern browser, a microphone and a camera. Lessons run in the browser — there is nothing to install.

You can book 25-minute or 50-minute lessons. Most students take two 50-minute lessons per week.

Yes, up to the cancellation window set by your tutor (typically 12–24 hours before the start). Reschedule from your dashboard; the original slot is released and a new one is validated against the tutor's availability.

Mark the lesson as a no-show from your dashboard. Our team reviews these reports and issues lesson credits where appropriate.

Recording is optional and only happens with the explicit consent of both participants. When enabled, recordings are stored securely and visible only to the student and tutor.

All slots are displayed in your account time zone. Your tutor's availability is defined in their own time zone and converted server-side, so there is never ambiguity.

Plans start at $29 per month and include a monthly pool of lesson minutes, group lessons and AI practice. See the pricing page for the full comparison.

Yes. Cancel from your subscription page. Your plan stays active until the end of the period you paid for and will not renew.

Payments are processed by Stripe, which supports major credit and debit cards. We never see or store your card details.

Unused subscription periods can be refunded within 14 days of purchase, subject to our refund policy. Request a refund from your subscription page or contact support.

You can upgrade your plan or wait for the next billing cycle. Booked lessons already confirmed are not cancelled when minutes run out.

Only your name, photo, time zone and public profile details are shared with tutors. Your email, phone number and payment history are never shown to other users.

Yes. Account deletion is available in settings. Financial records required by law are retained, but personal data is removed or anonymised.

The AI tutor is for unlimited, low-pressure practice and instant corrections. It does not replace a qualified teacher — that is why live lessons remain the core of every plan.