Privacy Notice (KVKK)

Under Turkish Law No. 6698 on the Protection of Personal Data ("KVKK"), your personal data is processed by the company below as data controller.

Company: ZR Education [Ticari unvanı eklenecek] · MERSIS: [MERSİS numarası eklenecek]

Address: [Adres eklenecek]

Contact: gizlilik@zreducation.com.tr · KEP: [KEP adresi eklenecek]

Identity and contact data: name, email address and, if provided, phone number.

Customer transaction data: membership and subscription details, order and payment records, invoice details, support requests.

Learning data: placement test results, goals, lesson attendance, exercise and vocabulary progress, AI tutor conversations.

Transaction security data: IP address, browser and device information, session and security logs.

Marketing data: contact preferences and analytics cookie data, only with your explicit consent.

Card details are processed by the licensed payment institution PayTR with 3D Secure; full card numbers and security codes are not stored on our servers.

Creating and managing your account, delivering lessons, courses and the placement test, tracking progress.

Processing payments and subscriptions, issuing invoices, handling refunds and disputes.

Answering support requests and sending service messages (verification, lesson reminders, receipts).

Ensuring information security, preventing fraud and meeting legal obligations.

With your explicit consent: campaign and announcement messages, and analytics to improve the service.

KVKK art. 5/2-c: processing is directly related to the formation or performance of a contract (membership, lessons, subscriptions).

KVKK art. 5/2-ç: compliance with our legal obligations (tax, accounting, invoicing and consumer legislation).

KVKK art. 5/2-e: processing is necessary for the establishment, exercise or protection of a right.

KVKK art. 5/2-f: our legitimate interests (security, keeping the service running), provided your fundamental rights are not harmed.

KVKK art. 5/1: explicit consent (marketing communications and non-essential cookies). You can withdraw consent at any time.

Your data may be shared with hosting, email, live lesson (video), AI and payment service providers needed to deliver the service, and with competent public authorities where legally required.

Some providers may be located abroad. Such transfers are made in line with KVKK art. 9, based on your explicit consent or the safeguards provided by law.

We do not sell your personal data.

Data is collected automatically or partly automatically through forms you fill in on the website, sign-up and payment steps, the placement test, lesson and exercise use, support correspondence and cookies.

Personal data is kept for as long as the purpose requires and for periods set by law (for example up to 10 years for tax and commercial books), after which it is deleted, destroyed or anonymised.

If you ask us to delete your account, data that is not subject to a legal retention duty is deleted or anonymised within a reasonable time.

To learn whether your data is processed, request information about it, and learn its purpose and whether it is used accordingly.

To know the third parties to whom data is transferred in Türkiye or abroad.

To request correction of incomplete or inaccurate data and notification of that correction to recipients.

To request deletion or destruction where the reasons for processing no longer exist.

To object to an outcome against you resulting from analysis exclusively by automated systems.

To claim compensation for damage caused by unlawful processing.

Send your request to gizlilik@zreducation.com.tr from your registered email address, or in writing to the address above. Requests are answered free of charge within 30 days at most, depending on their nature; if the process requires a cost, the tariff set by the Board may apply.

You also have the right to complain to the Personal Data Protection Authority (KVKK).