Cancellation & Refund Policy

Subscription plans are bought with a one-time payment for the period you choose (monthly or yearly). Plans do not renew automatically and your card is not charged again. At the end of the period the service ends, and if you want to continue you buy the plan again.

So you do not need to cancel anything separately. Your lesson minutes and content access stay valid for the whole period you bought.

Within 14 days of purchase, if you have not started using the service (no lesson minutes used, no lessons or content consumed), you receive a full refund.

If you have started using the service and consented at purchase to immediate performance, the used part (consumed lesson minutes, completed lessons) is deducted and the remainder refunded. Where the Distance Contracts Regulation allows, fully performed services are not refunded.

If the service could not be delivered because of a technical problem or a fault on our side, the value of the period or lesson credit is refunded, or the lesson is credited back.

If you cancel or reschedule a booked lesson at least 24 hours before it starts, your lesson minutes are restored.

Cancellations after that, or not attending, count the lesson minutes as used. If the tutor cancels or does not attend, your minutes are always restored.

Open a request from the support/refund section of your account, or write to destek@zreducation.com.tr from your registered email. Please give the order date and the reason.

We review requests within 3 business days at most and tell you the result by email.

Approved refunds are made by an administrator through PayTR back to the card you paid with. The refund is started within 14 days of approval; the time for your bank to show it depends on your bank.

Refunds go to the same payment method used for the purchase; they cannot be made to another card or account.

Starting a chargeback with your bank without contacting us first may lead to your account being suspended while the dispute is reviewed. Please contact our support team first.

This policy applies together with the Distance Sales Contract and the Terms of Service.